What should a medical assistant NOT do during a new patient discussion about breast cancer treatment?

• A. Provide information about options
• B. Offer support
• C. Respect patient choices
• D. Share a similar experience

Answer: (D)

When talking with a new patient about breast cancer treatment, the focus should be on clear information, emotional support, and honoring the patient’s choices. Providing information about options helps the patient understand what their path may look like, offering support helps them cope with the emotions of a new diagnosis, and respecting their choices upholds their autonomy and right to decide what treatment aligns with their values and goals. Recounting a personal, similar experience shifts the conversation to the assistant’s story rather than the patient’s needs, and it can bias or pressure the patient’s decision. So, the action to avoid is sharing a personal experience; the other actions are appropriate and supportive.